We believe that the process of ordering a custom bike is a huge part of what makes custom bikes special. By welcoming you into that process from the earliest design stages through production, we hope to foster a unique connection between you and your bike.
Step 1 :: Contact Us
Reach out to us at firstname.lastname@example.org or call 617-825-3473 to start the conversation about your bike. We want to know the type of riding you like to do and your goals for your Firefly, and to answer questions you may have so that you understand the process and we understand exactly how to approach your bike as a unique project.
Step 2 :: Deposit
Once you are ready to place your order, we require a $1000 deposit to hold your spot in the production queue. You can place your deposit here. We then start working with you on the specific details of your fit and frame design. While the frame geometry does not need to be finalized right away, discussing the fit early gives us time to plan ahead while also giving you a chance to try any changes that we might suggest.
Step 3 :: Fit
If you can visit us in person, we will schedule a time for a complete fitting in our workshop. However, even if you can’t come to Boston, we are completely confident managing the whole fit process remotely. With a combination of our custom fit form, more in-depth conversations with you about your bike, and often photos or a short video of you on your current bike, we can collect all of the information we need to design the perfect frame for you.
Step 4 :: Build Selection
During the waiting period, we will discuss your frame options, components, finish, and all of the other details. We offer framesets, complete builds, and everything in between, but always recommend complete builds. By building your bike here, we can be sure everything is installed correctly and works perfectly, making it ready to ride when you receive it. Minute details like hood position can make a huge difference in how a bike fits, and being able to control those variables makes for a better final product.
Step 5 :: Build & Delivery
Approaching your build date, we will be in touch with you to confirm any final details. As we build your frame, we will send you updates with photos of the process. We then do a full photoshoot of your finished bike in our studio, package it with as little breakdown as possible, and ship it to you with a USB drive including all of your bike’s production and studio photos.