Purchase Process

We believe that the process of ordering a custom bike is a huge part of what makes custom bikes special. By welcoming you into that process from the earliest design stages through production, we hope to foster a unique connection between you and your bike.

 

Step 1 :: Contact Us

Step 1 :: Contact Us

Reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 617-825-3473 to start the conversation about your bike. We want to know the type of riding you like to do and your goals for your Firefly, and to answer questions you may have so that you understand the process and we understand exactly how to approach your bike as a unique project.
Step 2 :: Deposit

Step 2 :: Deposit

Once you are ready to place your order, we require a $1000 deposit to hold your spot in the production queue. We then start working with you on the specific details of your fit and frame design. While the frame geometry does not need to be finalized right away, discussing the fit early gives us time to plan ahead while also giving you a chance to try any changes that we might suggest.
Step 3 :: Fit

Step 3 :: Fit

If you can visit us in person, we will schedule a time for a complete fitting in our workshop. However, even if you can’t come to Boston, we are completely confident managing the whole fit process remotely. With a combination of our custom fit form, more in-depth conversations with you about your bike, and often photos or a short video of you on your current bike, we can collect all of the information we need to design the perfect frame for you.
Step 4 :: Build Selection

Step 4 :: Build Selection

During the waiting period, we will discuss your frame options, components, finish, and all of the other details. We offer framesets, complete builds, and everything in between, but always recommend complete builds. By building your bike here, we can be sure everything is installed correctly and works perfectly, making it ready to ride when you receive it. Minute details like hood position can make a huge difference in how a bike fits, and being able to control those variables makes for a better final product.
Step 5 :: Build & Delivery

Step 5 :: Build & Delivery

Approaching your build date, we will be in touch with you to confirm any final details. As we build your frame, we will send you updates with photos of the process. We then do a full photoshoot of your finished bike in our studio, package it with as little breakdown as possible, and ship it to you with a USB drive including all of your bike's production and studio photos.

 

Frequently Asked Questions:

Who does all of your photography?

We take most of the photos as part of our build documentation for every bike we make, but we are also fortunate to have the help of several friends who happen to be extremely talented photographers. You can see more of their work at these links:

Chris McIntosh
Dave Chiu
Donalrey Nieva
Doug Levy
Heather McGrath
JP Bevins
Stefan Rohner

Do you work with any dealers?

We work directly with the majority of our customers, but we do work with a very small group of dealers chosen for their extraordinary service and, in a few cases, to help us reach customers we wouldn’t otherwise.

US Dealers

Bike Effect

910 Broadway #100
Santa Monica, CA 90401
310-393-4348
Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.

Signature Cycles

14 Railroad Ave.
Greenwich, CT 06830
203-485-0500
Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.


International Dealers

All 4 Cycling

6F No. 112 SEC3 Jhongshan Rd.
Jhonghe City, Taiwan 23544
886-2-822-11407

Room 102, Building 5 (No.5)
Lane 1, Liu-Shi road
Huang-pu District
Shanghai city, China
021-53020829, 15021225486

Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.

Gu & Ki

685-456 Nambutown 5th floor
Guro-1dong, Guro-gu
Seoul, Korea 152-868
+82(2)865-7976
Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.

LifeCycle/Custom Bicycle Movement

3/F Block B, Hunghom Commercial Centre
37-39 Ma Tau Wai Road, Hung Hom
Kowloon, Hong Kong
+852 9090 9312
Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.

LOUE Bicycles

18 Sin Ming Lane
Unit 04-05 Midview City
Singapore 573960
+65 8128 2123
Head Fitter: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you ship internationally?

Yes, we can ship anywhere in the world. In fact, about 40% of our customers are international.

When do all of the details need to be finalized?

We like to start working on your frame geometry soon after you place a deposit. Doing so gives us more time to plan, while also giving you time to try out any changes. We recognize that your preferences may change during the waiting period and are happy to adjust accordingly. However, most of the frame geometry and component details need to be finalized at least six weeks before we build so your bike is not delayed. The finish should be finalized at least two weeks before your build date.

Do you have any standard build kit pricing?

Because every bike is custom, including the components, we don’t offer standard build kits. We can build your bike with components from almost any manufacturer. Please contact us for more information, recommendations, or a quote anytime.

The fit form asked for measurements from my current bike. What if I don’t have one, or what if I don’t like the way it fits?

Not having a current bike is not a problem. We can use your body dimensions and conversations about previous bikes as well as how you want to use your Firefly to pinpoint the right fit for you. In such cases, visiting us in person, or visiting a trusted fitter, can be especially useful.

If you have a bike but don’t like how it fits, information about that fit is still very useful. For example, knowing that your hands go numb on your current bike and reviewing the measurements from that bike will help us design your Firefly to solve that issue.

I've had a professional fitting done recently. Can we use that information for my Firefly?

Assuming you are happy with the fit, we are happy to use that information!

I want a truly special custom finish. How does the finish design process work?

Learn about our finish options and process here. We also encourage you to view images of every bike we build on our flickr for inspiration. As always, please don’t hesitate to contact us with any questions.

Getting started

To learn more about how to order your Firefly, visit our Purchase Process page, or contact us at 617-825-3473.